A few things to keep in mind when loading the HUD:
In case you use an AdBlocker the HUD might not load. Most AdBlockers can be disabled for specified domains. You can make it work by applying some rules that will enable the processes necessary to make it work.
@@||www.googletagmanager.com^ @@||hub.marfeel.com^ @@||events.newsroom.bi^
Here are some examples of how to configure it in some of the most popular Ad Blockers.
In other to display all HUD features there needs to be recirculation data, if the following message appears validate in recirculation for that URL
Sometimes in one device it works but not on the main one. If it works on another browser, it should a problem with browser caches. By clearing all the data, storage and cookie it should be back.
Check your browser settings to make sure third-party cookies are not being blocked as the HUD runs on a third-party domain. Some browsers block third-party cookies by default.
Go to Settings > Privacy & Security and click on Manage Exceptions
Then add your site
Close the browser and open it again.
The HUD loads with low network priority to avoid interference with page loading times. The loading time will depend on the speed of the site itself, pages need to load in their entirety before the HUD can complete the overlay.
If there is no label showing for a link even though the article is inside a recirculation module, it might be because the article hasn’t generated any clicks and thus insufficient data for a label. To verify, check the number of clicks in Recirculation view for that specific module and URL.
Colors are based on Historical CTR, which means the previous week’s data for a given Recirculation Module is needed to be able to indicate how its performance compares using colored labels. It will take new modules a week to display a color.
Historical comparison is designed for non-editorial content. If your homepage has a Publication date, this will indicate to the system that it is editorial content and show gray labels throughout as seen in articles.
If you’re still having issues after disabling ad blockers and enabling third-party cookies, try loading the HUD in an incognito window with plug-ins disabled for a fresh start. If it works, that’s an indication that something in your browser settings or a plug-in is interfering with the HUD. Try disabling plug-ins one at a time or switching to a different browser.