Marfeel Social module troubleshooting

A few things to keep in mind with the Marfeel Social module:

Social data delay

It’s important to note that social data in Marfeel may be delayed up to 30 minutes from the time an article is published or shared on social media. This is due to the cadence at which Marfeel queries the social networks for data.

If you notice that social data for an article is not immediately updating or appears to be incomplete, this is likely due to the delay in social data processing. In most cases, the social data for the article will update automatically within the next 30 minutes.

If you need to access the most up-to-date social data immediately or if you continue to experience issues with social data in Marfeel, please contact our support team for further assistance.

Instagram Post and Story Attribution

Within the Marfeel platform, Instagram posts and stories are attributed to articles based on title similarity. Since Instagram posts and stories often do not have a direct link to the corresponding article, Marfeel’s attribution algorithm matches posts and stories to articles based on the title of the post or story and the title of the article.

While Marfeel has fine-tuned this algorithm to optimize attribution accuracy, there may be cases where posts or stories are attributed to the wrong article or are not attributed to any article at all.

If you notice an Instagram post or story that appears to be wrongly attributed to an article or is not attributed to any article, please contact our support team for further assistance. Our team will investigate the issue and work to resolve it as quickly as possible.